1. Who we are

This policy is for 2J Trakway, which hires temporary aluminium trackway for events in Sydney and greater New South Wales. We are based in Sydney, Australia. You can contact us at:

Email: steve@2jtrakway.com
Phone: 0408 215 345
Hours: Monday–Friday, 8am–5pm

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. The information we collect

When you use the quote form on this website, we collect the details you choose to send us. That can include:

your name
company name (if you provide one)
email address
phone number
event date and event location
surface type and the panel length you think you need
an optional site map you upload
any other requirements you write in the message field

If you contact us by phone or email instead, we collect the information you give us in that conversation, which is usually similar (your name, contact details and event information).

We do not ask for payment card details through this website.

3. How we use this information

We use your information to:

respond to quote requests and other enquiries
prepare and discuss a hire for your event
arrange delivery and follow up after your event
keep records of our work with you
improve this website, as described in the cookies section below

We do not sell your personal information.

4. Cookies and Google Analytics

This website uses cookies and similar tools. A cookie is a small file stored on your device that helps a site work or understand how it is used.

We use Google Analytics to see, in general terms, how people use the site — for example, which pages are viewed, roughly where a visit comes from, and what type of device was used. Google Analytics uses cookies for this. The information is used to understand and improve the website, not to sell you something from a third-party ad network through this site.

You can block or delete cookies in your browser settings. If you do, some parts of the site may not work as expected. Google also provides tools and information about Analytics and your choices at policies.google.com/privacy.

5. Who we share information with

We share personal information only where we need to in order to run the business or where the law requires it. That can include:

the email and hosting services we use to run this website and receive quote requests
Google, because Google Analytics is used on the site, as described above
professional advisers, or a government agency, if we are legally required to do so

We do not publish the details from your quote form.

6. Storage and security

We take reasonable steps to keep personal information secure and to keep it only for as long as we need it for the reasons above, or as required by law. Please note that no website or email system can be guaranteed as completely secure.

7. Access, correction and complaints

You can ask us for access to the personal information we hold about you, or ask us to correct it, by emailing steve@2jtrakway.com or calling 0408 215 345, Monday–Friday, 8am–5pm.

If you have a privacy complaint, please contact us first and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) — see oaic.gov.au.

8. Changes to this policy

We may update this policy from time to time. The updated version will be published on this page with a new “last updated” date.

9. How to contact us

For privacy questions, email steve@2jtrakway.com, call 0408 215 345, or use our contact form.

Privacy Policy